Why Haven’t My Customers Deserted Me?

January 21, 2010 by Janet Beckers · 2 Comments
Filed under: Internet Basics, Joint Ventures, Social Network Sites, blogging 
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I’ve learned some big lessons the hard way these past 2 weeks. If you haven’t heard what happened to me (and how you can prevent it happening to you) then get the background story here.

In short, our web host who we had a wonderful working relationship with for two years, went AWOL. Totally missing from the planet and so are our web sites.

We have numerous niche web sites and 2 HUGE web sites with an amazing amount of content. They were backed up….or so we thought. We learnt the hard way that following the back up instructions that came with our membership software does NOT backup your entire site. All of the images, audio files, videos, etc etc..all gone from the net.

Anyway, I don’t want to talk about the negative lessons I have learned through this. Not today. I’ll do that later.

Today I want to share with you an incredibly positive lesson I have learned from this experience.

I Have Not Lost A Single Customer!

customer_i_love_youMy web sites have been down for more than 2 weeks now. I expected a huge exodus. I fully expected to open my Pay Pal account and see row after row of the word “cancellation”. I expected disappointed customers demanding refunds.

I’m sorry I under-estimated you.

All we had were 2 people at the beginning of the month who cancelled because they spent too much at Christmas. They were sad to leave.

In fact, believe it or not, I have been getting emails from people asking where they can sign up and Wonderful Web Women is not live yet.

Why Are You So Loyal?

This is a question I have asked myself over and over these last 2 weeks. I’ve been shaking my head in wonder and gratitude. I’ve been trying to work out what has made our relationship so special so I can share the secret with you. I want you to experience the same loyalty and friendship from your customers.

I think I’ve worked it out. Well, part of it. I think it comes down to two things.

Wanna know? Read more

Amanda’s Decluttering Random Acts of Kindness Challenge

June 25, 2009 by Janet Beckers · 2 Comments
Filed under: Joint Ventures, Law of Attraction, Members Opportunities, Personal Development, Social Network Sites 
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Don’t you love a person who responds to a challenge with one of her own? Well that’s Amanda Robins has done. You see Amanda was the lucky winner of thousands of dollars of information products a.k.a. “Janet’s Decluttering Frenzy Treasure Trove” and I challenged her to video herself opening the gifts and tell us all what she was going to do with them all. Well she took it one step further. Watch the video below to see the challenge Amanda has made to YOU. Will you take Amanda’s Decluttering Random Acts of Kindness Challenge?

If you do, let me know via video, voice recording, photo, facebook, twitter, comment here on the blog or even just drop me an email and i will promote you here on my blog and elsewhere.

Go on, are you going to take the challenge?

Cheers

Janet

How to use the # tag on twitter (and chat to others while you listen to our tele-seminars)

March 3, 2009 by Janet Beckers · 8 Comments
Filed under: Facebook, Featured Speakers, Social Network Sites 
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Here is a really handy tip for using Twitter which was shared with us by Nancy Marmolejo on an awesome interview today. I love it so much, I suggest we use it during every interview we do with Wonderful Web Women.
So let me tell you what it is, why it is great and how to make the most of it…..

What is a hash tag?

If you aren’t a member of www.twitter.com yet then get over there and sign up. It’s free and it is shaping the future of marketing on the Internet. Be warned. It’s addictive.

Basically you share 140 character “tweets” with others on what you are doing, thoughts you have, questions, business tips, links to blog posts etc.

You may notice at the end of some posts people add something like # followed by a word or letters. This is called a hash tag. For example, the new tag we use for Wonderful Web Women is #wwwomen

So why is a hash tag great?

Twitter can get very busy and it is hard to find the actual conversation threads you are looking for. Once you know a hash tag you can search for all tweets that use that hash tag so you can continue a conversation with people with the same interests (or on the same tele-seminar). It’s like tuning into the right radio station when all you heard before was white noise.

Below here, I show you step by step how to sign up for twitter, search on a hash tag and join a conversation. It’s really pretty easy.

How to make the most of it

Every time we have a life tele-seminar with Wonderful Web Women from now on, we will have a parallel conversation happening on twitter. That way I can concentrate on doing a great interview and answering the questions you send you through to me on the web cast page. You can be taking notes but also sharing ideas, asking questions and sharing tips with other people who are on the call listening. How cool is that?

That way you can all help each other make the most of what you are learning. There is also a great chance you will find your next client or joint venture partner on twitter during these conversations.

Convinced? Give it a go and see what you think.

There are 4 web addresses that will help you:

1. www.twitter.com

2. www.tweetchat.com

3. Nancy’s free report:
“Why Social Networking: 4 Remarkable Strategies to Grow Your Business, Expand Your Referral Network, and Increase Your Visibility”

4. Nancy’s excellent product to automate heaps of the stuff you do on twitter and facebook so you look busy when you aren’t

Now, step by step photos on how to do this. It is really very easy.

Step 1: Join Twitter

www.twitter.com

www.twitter.com

Step 2: Log in and see all the chatter happening

logged into www.twitter.com

logged into www.twitter.com

Step 3. Click on the search link at the bottom of the twitter page

scroll to the search link at the bottom of the page

scroll to the search link at the bottom of the page

Step 4: search on #wwwomen

search for #wwwomen

search for #wwwomen

Step 5: See where all the really cool people from Wonderful Web Women hang out. Remember, make sure you add #wwwomen to any conversations you have about Wonderful Web Women, especially when you are on one of our tele-seminars, so your conversations will show up here too.

What you see after you search on twitter for #wwwomen

What you see after you search on twitter for #wwwomen

Another option:

Instead of Using Search, you can try Tweet chat

Step 1: Log into www.tweetchat.com

www.tweetchat.com

www.tweetchat.com

Step 2: search for #wwwomen

Search for #wwwomen

Search for #wwwomen

Step 3: Hang out where the really cool people are :) (make sure you add #wwwomen to your comments so you show up here as well)

Follow and Add to the conversation. make sure you put #wwwomen on your messages

Follow and Add to the conversation. make sure you put #wwwomen on your messages

4 strategies for Facebook, Twitter & co.

February 27, 2009 by Janet Beckers · Leave a Comment
Filed under: Facebook, How To Get Traffic, Joint Ventures, List Building, Social Network Sites 
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Next Free Tele-Class
If you’re not using social networking tools like Facebook and Twitter yet it’s probably because you don’t really understand how incredibly powerful these tools are to grow your business. If you don’t know how to use them strategically you can end up wasting an awful amount of time and even worse, losing potential customers instead of attracting them.

Next week I interview Nancy Marmolejo who is a world recognised expert in using social media  to boost your business. All I can say is….BE THERE :) Read more

Creative Ideas For Active Forums

November 1, 2008 by Janet Beckers · 2 Comments
Filed under: About WWW, Social Network Sites, Where to Start 
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Last week we held an open mastermind session to brainstorm ideas on how to create an active and really useful forum. You see, we have just recruited some wonderful forum moderators from our community who are enthusiastic about creating a vibrant place on www.wonderfulwebforum.com for people to help each other succeed.

You can read about being a moderator here. As an extra bonus, we are creating a special mastermind area for our moderators so they can share ideas, communicate and get direct help from our team.  This should all be set up in a few days ready for our moderators to start.

Here are some ideas we came up with to create a buzz on the forum. I’d love to hear your input: Read more